... tech-driven solutions to optimize customer service delivery. Stay updated on travel ... or certifications in travel or customer service are a plus. Experience: 5+ years of experience in customer operations, preferably in the travel ...
... in the customer success management team in solving complaints and addressing service or product issues. Be able ... to lead through influence and trust. Experience in a similar customer-centric generating cloud software customer value with quick time-to- ...
... of delivery processes and routines. Customer Meetings: Lead customer meetings, applying governance models with monthly and quarterly reviews. SLA and Invoicing Oversight: Monitor service level agreements (SLAs) and oversee ...
... about operational excellence and service performance, with a strong DevSecOps mindset and focus on customer outcomes and experience. You will ... Aspiring to a culture of service excellence: always putting the customer, our colleagues and our business ...
... complex contracts and guiding our Services Sales team in structuring Customer Success services agreements. The ideal candidate will ... for collaborating closely with our Services Sales team, Customer Success, and Legal departments to ...
... value services through our offerings to increase product value and adoption. Identify and drive new sales opportunities (up cross-sell through CSM qualified leads) in cooperation with your colleagues in sales. Serve as the primary contact in the customer ...
... support and execution of customer services activities ensuring that output is ... required. RESPONSIBILITIES Independently perform Customer Service activities as per the agreed ... on Data Management or Customer Service activities Ensure Tickets and Calls ...
... complex contracts and guiding our Services Sales team in structuring Customer Success services agreements. The ideal candidate will ... for collaborating closely with our Services Sales team, Customer Success, and Legal departments to ...
... – AI and Automation in Customer Success Full-time Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and ... and align with customer outcomes. Data Accuracy & Integration: Ensure ...
... level. Ability to manage process service workshops with multiple customer contacts. Benefits We offer programs ...