... articles in a support Knowledge Base.Document accurate case ... products in customer applications.Support onsite troubleshooting of products.Write ... or related field.Technical support experience in RFID technology, IT systems or related industry.Proficient ...
... role focuses on second-line support for incidents and requests with ... providing network operational and administration supporting Cisco products (Routers Switches WLAN).Diploma or Degree in Engineering, IT or its related field.Minimum Cisco CCNP ...
... alternative to in house IT support teams. We have been helping ... medium and large enterprise’s to proactively monitor and manage their IT estates for more ... a real impact.It is never too late to ...
... errors prior to or when it occurs and log all such ... in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the ... put in longer hours when it is necessaryAbility to apply active ...
... errors prior to or when it occurs and log all such ... in analyzing, assigning, and escalating support callsInvestigate third line support calls assigned and identify the ... put in longer hours when it is necessaryAbility to apply active ...
... , degree, or relevant qualification in IT Computing (or demonstrated equivalent work experience)ITILCCNARequired Experience:1 to 2 years of experience with troubleshooting and providing support required in network data centre ...
... in the Service Desk teamMonitor the performance of Service Desk Agents and identify any training coaching intervention requiredMentor and coach Service Desk Agents to improve their performance, ... vast range of IT operations and NTT service offeringsDisplay ...
... for immediate resolutionProvide second level support to all incidents, requests and ... and automating routine tasksCoach Service Desk and L1 teams for technical ... put in longer hours when it is necessaryAbility to apply active ...
... :Ambitious self-starter passionate about IT with the ability to work ... education with a diploma in IT or a graduate degree or ... SummaryBusiness Administration, Customer Service, Help Desk Administration, Interpersonal Communication, Problem Resolution, ...
... . Test products in customer applications. Support onsite troubleshooting of products. Write ... Technology or related field. Technical support experience in RFID technology, IT systems or related industry. Proficient ...