... areas related to responsiveness to customer and service through the whole customer journey. The perfect candidate has ... .Data analysis.Lateral thinking.Excellent customer service and relationship building skills.Excellent ...
... Recording, maintaining and monitoring the IT infrastructure and IT services (IT asset management) Ensuring identity and device management Ensuring IT service continuity Managing IT service providers and monitoring IT usage Executing, documenting and ...
... Recording, maintaining and monitoring the IT infrastructure and IT services (IT asset management) Ensuring identity and device management Ensuring IT service continuity Managing IT service providers and monitoring IT usage Executing, documenting and ...
... contribution to assigned Group Country IT Application Services initiatives.Provide feedback and insights to the team on ways to better serve our customers.TASKSGather complete and accurate information ...
... of all IT Services and IT Processes within IT in the areas of endpoint ... treating critical IT security related incidents. Managing the external SOC Service (Vendor Management) as well as any outsourced security services. Control and drive regular activities ...
... least 6 months in telephone customer service (preferably on the contact center).Excellent communication (written and spoken) skills.High problem-solving capacity.Strong Customer focus.Speed in the handling ...
... high quality leads ·55%Customer success customer value realization; You will be involved in the entire customer lifecycle from pre-sales, on- ... service operations and its metrics, besides good knowledge on service processes, systems, and tools. · ...
... product or service-related issues, guiding them through the resolution process. - Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. - Maintain a high level of ...
... responsible for taking over our customers IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From ...
... e.g. as an IT specialist* or a completed degree Structured approach and high service mentality Enjoy solving problems and ... group of companies supports its customers in the digitalization of business models, products and services with end-to-end expertise - ...