... optimal stock levels to meet service demands. Technical Support & Customer Assistance: ... troubleshooting and care. Ensure that service-related feedback is collected from ... levels of satisfaction through efficient service delivery. Other Requirements: Must be ...
... , support and managed cyber security services for our 300+ customers. With ... incident, problem & change control, driving service stability & acting as a key ... advocate & have familiarity with ITIL Service Management best practice. You will ...
... and transform RHG’s IT Global Service Management function to contribute to ... transition of projects into live service. One of RHG’s key programs ... project life cycle, for IT Service Management strategic projects. Participate in ...
... and transform RHG’s IT Global Service Management function to contribute to ... transition of projects into live service. One of RHG’s key programs ... project life cycle, for IT Service Management strategic projects. Participate in ...
... IT operations, process analysis, Business Service Management, service discovery with a background in Service Now. Demonstrate a deep knowledge ... • To ensure up to date service information is available for users, ...
... ) for the delivery of IT services Knowledge and experience in service desk tools such as Service Desk, ServiceNow, etc. Job requirements and ... to act as a change agent, initiating, sponsoring, enabling and driving ...
... ) for the delivery of IT services. Knowledge and experience in service desk tools such as Service Desk, ServiceNow, etc. Job requirements and ... to act as a change agent, initiating, sponsoring, enabling and driving ...
... targeted training initiatives to improve service quality and agent performance. • Quality Monitoring: regularly review and assess customer service interactions (calls,emails, chats) to ensure agents are meeting quality standards and ...
... targeted training initiatives to improve service quality and agent performance. Quality Monitoring: regularly review and assess customer service interactions (calls, emails, chats) to ensure agents are meeting quality standards and ...
... provide (build & run) IT Infra services to all ELEs in your ... a portfolio of IT Business Services that meet the business needs ... performance of the respective IT services. IT Infra & Security: Together with ...