... experience required8+ years of deep technical knowledge and technical support with a strong customer focus ... )Prior experience in similar vendor Technical Support CentersExperience with Authentication Protocols a ...
... experience required8+ years of deep technical knowledge and technical support with a strong customer focus ... )Prior experience in similar vendor Technical Support CentersExperience with Authentication Protocols a ...
... required 8+ years of deep technical knowledge and technical support with a strong customer focus ... ) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols ...
... required 8+ years of deep technical knowledge and technical support with a strong customer focus ... ) Prior experience in similar vendor Technical Support Centers Experience with Authentication Protocols ...
... action plans.• Collaborate with other Technical Support Engineers who may need assistance ... to other more senior Technical Support Engineers and or Escalation Engineers ... for reuse throughout the Technical Support Center.• Gain knowledge and expertise ...
... background Experience in operations and support engagements Good knowledge of other valuable technical skills Able to take accountability for service and think on behalf of customer needs Ability to interact with 3rd parties and search for a ...
... Radford reference:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, ... investigate third line support calls assigned to them and ... issues to 3rd party vendors if necessary. They ...
... problem reproduction and escalation Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Manage support cases to ensure issues are ... Additional Information The Team Our technical support team is critical to our ...
... escalations to the Customer Technical Support Manager as needed.• Manage user ... (Remedy) where advanced IPC technical support is needed.• Create tickets for ... least 3 years of front-line technical support or related service experience.• Expertise ...
... of a team of Senior Technical Support Engineers responsible for delivering the Focus Services portfolio in line with the company goals and ... Additional Information The Team Our technical support team is critical to our ...