Team Manager (Italian-speaking) - On site
... coach team members through strong call coaching of their customer sales ... plansDrive operational excellence of key center metrics including response rates, conversions, ...
... coach team members through strong call coaching of their customer sales ... plansDrive operational excellence of key center metrics including response rates, conversions, ...
... term partner relationshipDefine reason for call talk track - designed for consistent ... on structured multi-channel (call, email, social) outreach cadencePosition competitive ... next steps.Can accurately document call outcomes and notesHave basic understanding ...
... include handling inbound and outbound calls to and from customers, acknowledgingcustomers ... :Customer satisfaction (CSAT Score). ·Productivity calls chat sessions per hour. ·Average Call Abandonment Rate Full time
... task would be to handle calls from Danish or Swedish customers, ... , or other automated alerts), log call details onto case management systems ... to a satisfactory conclusion on call management system. You will proactively ...
... with customers via inbound outbound calls and or via the Internet. ... online orders and deliveries - Handle calls that are not answered by ... game-changers around the globe call Concentrix their employer of choice. ...
... include handling inbound and outbound calls to and from customers, acknowledgingcustomers ... :Customer satisfaction (CSAT Score). ·Productivity calls chat sessions per hour. ·Average ...
... with customers via inbound outbound calls and or via the Internet. ... online orders and deliveries - Handle calls that are not answered by ... game-changers around the globe call Concentrix + Webhelp their employer of ...
... answering emails, messages, and phone calls from B2B customers around the ... change etc. Responsible for ensuring call resolution in a timely manner, ... to assist with answering incoming calls.
... and follow them strictly Evaluate calls every day Provide live coaching ... working experience, ideally in compliance, call center or quality control Some IT ...
... with customers via inbound outbound calls and or via the Internet. ... online orders and deliveries - Handle calls that are not answered by ... game-changers around the globe call Concentrix + Webhelp their employer of ...