... and providing updates to operations managers. You will be responsible for ensuring that all service desk escalations are addressed in a ... Provide regular updates to operations managers on the status of service desk escalations Incharge of investigation for ...
... our Regional Service Manager and Regional Program Manager and focusing on providing remote ... within the Service Desk tickets. Creation and updating of Service Desk knowledgebase articles. Advocating the use of the Service Desk and ensuring all ad-hoc ...
... Job Description Overview The SAP Service Manager is responsible for managing SAP services, ensuring system reliability, and delivering high-quality support to business users. This role involves coordinating service operations, managing incidents and change ...
... ResearcherMajors Account ExecutiveManager, Threat Intelligence Services Senior Customer Success Manager (Public Sector Accounts) – Spanish Speaking ...
... training Relevant experience as a service manager providing IT services and in managing projects Broad knowledge of service management frameworks (e.g. ITIL, ...
... 17 motivated colleagues in Professional Service Operations. You will be in ... make the customers happy.The Service Agreement Coordinator will act as a Project Manager (PM) for a portfolio of Service Agreements, with a primary focus ...
... dedicated and results-oriented Service Desk Team Lead to oversee our service desk operations, manage a team of ... . Motivate and inspire the service desk team, promoting a positive work ... management to ensure the service desk is equipped with the necessary ...
... in desktop, technical, and help desk support, incident management, and service improvement•Experience in SLA Management Service Management•Expertise in customer service and customer communicationsPreferred Skills and ...
... in desktop, technical, and help desk support, incident management, and service improvement•Experience in SLA Management Service Management•Expertise in customer service and customer communicationsPreferred Skills and ...
... a dynamic and experienced Customer Service Manager to lead our customer service team in Madrid and help ... customer satisfaction. As a Customer Service Manager, youll have the opportunity to ...