CRM Customer Engagement Center and Digital Service Platforms (Sr. Director, Analyst)
... as related needs of the Customer Service or Support function and have hands-on, ...
... as related needs of the Customer Service or Support function and have hands-on, ...
... from their Microsoft investment. Connected Customer Support Experience delivers connected support experiences to our customers to gain and maintain their ... the status quo to achieve customer support outcomes working in constantly changing ...
... build collaborative relationships within sales support to facilitate a better customer experience o Highly skilled at ...
... Manager is a strategy-focused customer focal point managing a portfolio of targeted customers driving customer recurrent value realization and supporting further customer long term value growth. Customer Success is responsible for ensuring ...
... be leading and guiding the customer support team, cultivating a collaborative and ... quality and efficiency of our customer support services, implement best practices and ... years of experience in a customer support leadership role, in a SaaS ...
... to achieve all the above. Support any post sales issues as exceptionally requested by customer care or operations. Attending sales ...
... (e.g., UAT TFT).• Proactively supports customers in their Azure cloud adoption ... as architectural design sessions, POCs supporting the customer in evaluating security solutions Microsoft ...
... white papers) focused on customer experience and industry trendsRequirements: 15+ years of operational experience in customer support or contact centre roles, with ... the context of helping customer support organisations achieve their strategic objectives ...
... 7 to 10 years (IT) customer support experience, preferably in an SAP support environment Knowledge on Customer Onboarding. Proven experience in coaching, orchestrating and supporting international multi-cultural teams in ...
... communication, quick resolution, and outstanding customer support will be expected to provide ... in keeping with our outstanding customer support services, ensure service levels are ...